Our straightforward warranties are designed to give you peace of mind. TUFF SHED stands behind its products, and offers limited warranty coverage varying in scope on our different products. Our new building warranties cover material defects and workmanship, and if there is a repair issue covered by warranty, TUFF SHED will repair the problem. And best of all you can buy with the peace of mind that TUFF SHED will be around to handle your warranty issues for years to come, as we’re celebrating our 33rd Anniversary this year!
- Garden Series: 5-Year Limited Warranty that covers material defects and workmanship.
- Premier Series: 7-Year Limited Warranty that covers material defects and workmanship.
- Premier PRO Series: 10-Year Limited Warranty on materials and workmanship.
- Specialty items (garage cabinets and flooring), and a select few other structures (cabin shells, playhouses, and chicken coops) are covered by a 1-Year Limited Warranty that covers material defects and workmanship.
- If you purchase a display building from TUFF SHED, it will be covered by a warranty specific to that product series (i.e. Garden Series, Premier Series or Premier PRO Series), but this warranty will only cover workmanship and materials with regard to roofing and siding only. Some materials, such as siding and shingles have their own manufacturer’s warranty that may exceed the TUFF SHED warranty.
I own a tuff shed I believe the warranty is still in efect it needs repair serial #93085
How does the warranty work I’ve had it sense the 80’s but can’t find the receipt….
Thanks you
Hey Keith,
Thanks for reaching out. All you have to do is go to your local Tuff Shed and give them your serial number and they can verify and check your Tuff Shed warranty. If you would like email our Tuff Shed Customer Care Team we can direct you to your local Tuff Shed. [email protected] – Thank you for reaching out.
Hello,
I have a Premier PRO Series Shed, where is the serial number located? Its not on the paperwork I received from the manufacturer.
Hey Farrah,
Thanks for reaching out. Email me all your contact info and I’ll have the right person get in touch with you. [email protected]
Thank you,
Tuff Shed
Apparently my tiff shed installed in 2011 was never finalized by the county You pulled the permit and told me it was complete now they want to lien my property. Where do I go from here
Hi Justin,
We’ve sent your information to our Customer Service Manager who will be following up with you soon. Thank you for getting in touch with us.
Is there a serial number physically on my Tuff shed?
Hi Patricia,
Yes, the serial number is on the name plate above the door. Let us know if we can help with anything else!
Does a warranty cover wind damage to shingles? My shed is 2-3 years old.
Hi Valerie,
All you’ll need to do is put a call in with your local Tuff Shed team and give them the serial number for your shed. They’ll be able to verify your warranty and provide you with all the information you’ll need. If you’d like you can email our national support team at [email protected] and we can direct you to your local team. Thanks!
hi i am having the same problem with a shed that was installed on my property some ears back and now the county is asing for the building plans and telling me i ned to make a concrete floor for it to pass the inspections for the property i can do the floor and pull permit but they need the plans on when they set it there where can i find this information thank you
Hi Deanna, thank you for reaching out. We forwarded the issue and your contact information along to our Customer Service team and they’ll be in touch with you as soon as possible.
I have a premier pro series serial number PP-109867. It is leaking a little water on the roof line. I can’t determine how it is getting in. All looks to be in good shape. My local dealer in Buda, TX says they don’t have all the details. They have dimensions and add-ons like sky lights and windows but not the warranty info. Something about computer system change over. It should be under warranty and I’d like to get it repaired.
Hi Jeff,
We’re sorry to hear about the leaking issue on your building. If you could email a good contact number to [email protected] we’ll have one of our national representatives look into it. Thank you!
I bought a tuff shed this year and the door is sagging enough that there is a gap at the end. The door doesn’t latch doesn’t always catch when the door is close. Are these items covered by 7 year warranty?
Hi Leland,
Yes, your warranty does cover your door. All you’ll need to do is call the location you purchased your building from and provide your serial number. They’ll have a team member out to fix your door as soon as possible.
Who do I contact to have a replacement door for my Barn style
she’d.
Hi Gary,
We recommend contacting the location from which you purchased your Tuff Shed building to organize ordering a replacement door. Please let us know if you have any further questions!
I bought a Keystone from Home Depot 1 year ago and the door is sagging making it difficult to shut. Is this covered under warranty?
Hi Cheri, we’re sorry to hear about that issue. Your building will likely still be covered under warranty but we recommend reaching out to the location you purchased your building from for more details about the issue. They’ll be able to help from here!
The ground foundation shift a feet inches and I’m unable to open up the shed door. I don’t know if it can be adjusted post installation or if it’s fully my responsibility after the installation
Hi Terry, we’re sorry to hear about the issue with the foundation of your building. We recommend contacting your local Tuff Shed office about the issue and they’ll do what they can to help the situation. Please let us know if you have any further questions.
Does Tuff Shed still have a customer care department? If so, how do I contact the Tuff Shed customer care department? The local factory has been unresponsive regarding an installation issue.
We apologize Levi, and we’ll do what we can to help. You can reach our National Support Team at [email protected] or by phone at (303) 474-5510.
I need a replacement key
Hi William, our team can certainly help with that. Please email our team at [email protected] with the serial number of your building, your zip code, and a good contact number to reach you. Our team will be in touch as soon as possible to get you your replacement set.
Hello, to start with my Tuff Shed was a great purchase and I have no regrets for spending the money for it. It has been a few years and now my door lock seems to be getting a little difficult to unlock. My question is where can I buy a new handle with the key locking mechanism for a shed with the Serial Number: L09442?
Thank you
Our team can certainly help with a key replacement. Please send us an email at [email protected] with a good contact number to reach you, the name the building was purchased under, and the location it was purchased from. Our team will be in touch as soon as possible to get you your new keys.
Dusty did a good job of fixing my storage shed door.